# Sign in to Proxus

> How to sign in with your user name and password, your company account or a verification code, what the messages mean and where to change your password.

Source: https://proxus.io/docs/get-started/sign-in

Open the address of Proxus in a browser, for example `https://proxus.plant.local`. Your administrator tells
you the address and which of the ways below is yours.

## With a user name and password

Enter your **User Name** and **Password** and select **Log In**. This is either a password Proxus gave you, or your
company (Windows, Active Directory) password if your administrator connected Proxus to the company directory.

The first time you sign in with a Proxus password, Proxus may ask you to choose a new one.

## With your company account

If the page has a button such as **Log In with Company account** (1) under **Log In**, select it. Your company's
sign-in page opens; sign in there as you do for your other work applications. You come back to Proxus signed in.

*Screenshot: The sign-in page with the company account button marked under the Log In button*

## With a verification code

If you turned on [two-step verification](https://proxus.io/docs/administer/two-step-verification), Proxus asks for the
**Verification Code** (1) after your password. Enter the 6-digit code from your authenticator app, or one of your
recovery codes, and select **Log In** again.

*Screenshot: The sign-in form with the Verification Code field marked under the user name and password*

## What the messages mean

| Message | What to do |
| --- | --- |
| "User name or password is incorrect." | Check both and try again. After a few wrong tries the account is locked for a short time. |
| "Too many failed login attempts. Please try again in … seconds." | Wait that long, then try again, or ask your administrator. |
| "User is not active." | Your account is switched off. Ask your administrator. |
| "That code is not right." | Enter the code the app shows now. Each code works once; wait for the next one. |
| "The company directory cannot be reached right now…" | Proxus cannot check your company password at the moment. Try again in a few minutes. |
| "Your directory account is right, but it may not open Proxus." | Ask your administrator to give you access. |

## Change your password

- **Proxus password:** open your account menu at the top right, **My Details**, then **Change My Password**.
- **Company password or company account:** change it where you change it for your other work applications. Proxus
  does not show **Change My Password** to you.

## Sign out

Open your account menu at the top right and select **Log Off**. If you signed in with your company account, this
also signs you out at your company's sign-in page.

## What's next

- [A tour of Proxus](https://proxus.io/docs/get-started/tour)
- [Two-step verification](https://proxus.io/docs/administer/two-step-verification)